What SLA options do you offer for Laravel support?

Three published tiers and one custom enterprise tier. Bronze (response within 8 business hours, monthly patching, business hours support). Silver (response within 4 business hours, weekly patching, on call coverage during waking hours in your time zone). Gold (response within 1 hour for P1 incidents, 24x7 on call, dedicated engineer, weekly feature work). Enterprise tier with 30 minute P1 response, multi region support, dedicated team, and quarterly architecture reviews is priced per engagement.