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Laravel Maintenance & Support Services

Laravel support that keeps your app awake while you sleep.

Ongoing Laravel maintenance under defined SLA tiers. Security patching, performance monitoring, on call coverage, and feature iteration delivered by senior engineers, not first line support reading from a script.

  • Three published tiers (Bronze, Silver, Gold) plus enterprise on request
  • Security patches inside seven days, critical zero days out of cycle
  • Senior engineers on every ticket, no first line script readers
  • 30 day rolling contract on Bronze and Silver, no long term lock in
Laravel Maintenance & Support Services
What is Laravel maintenance

The boring work that keeps production calm.

// Definition

Maintenance, in plain terms.

// When you need support

Signals your app needs a real maintenance partner.

Not sure which tier fits your application? 30 minute call with a senior engineer. We will recommend the right tier honestly.
Get a tier recommendation
SLA tiers

Three published tiers. Pick the one that fits.

Concrete SLAs, written contracts, transparent pricing. No hidden hour banks, no usage tricks. Bronze for steady state apps, Silver for active products, Gold for growth phase where new features ship every week.

// Bronze

Steady state apps

$1,200 /month
Best for steady state applications
Most Popular
// Silver

Active products

$2,800 /month
Best for active growing products
// Gold

Growth phase

$5,500 /month
Best for growth phase products
Capability Bronze Silver Gold
Security patching cadence Monthly Weekly 72 hours
Critical zero day patching
P1 response SLA 8 business hrs 4 business hrs 1 hour
On call coverage Business hours Waking hours 24x7
Dedicated engineer Shared pool Named lead Dedicated
Performance monitoring (Pulse, Telescope)
Custom dashboards (CloudWatch, Grafana)
Code reviews Quarterly Monthly Weekly
Architecture review Quarterly
Feature work hours per month 4 hrs 24 hrs 60 hrs
Load testing Annual Biannual
Disaster recovery testing Annual Biannual Quarterly
Need a custom tier? Enterprise SLA with multi region support, dedicated team, or 30 minute P1 response? Enterprise tier is priced per engagement. Talk to us.
Discuss enterprise tier
What we deliver

Everything an in production Laravel app needs.

Not just patching. The full set of work that keeps an application healthy, secure, and improving without surprises.

Security patching

Performance monitoring

Uptime monitoring & alerts

Incident response

Code health reports

Feature iteration

Infrastructure management

Backup & disaster recovery

Want a custom maintenance scope for your application? 30 minute call to walk through your stack and recommend the right tier and scope.
Discuss your maintenance
Who leads support engagements

Delivery accountability from leadership.

Acquaint Softtech maintenance is run as a governed delivery function, not a ticket queue. Here is who owns SLA performance and engineer assignment.

MP

Manish Patel

Chief Information Officer (CIO)

Acquaint Softtech · CIO · Delivery execution and internal process governance
Want to see how we run support before signing? Free 30 minute call walks through our SLA tracking, runbooks, and escalation process.
Request a leadership call
How we onboard

Six steps from contract to first patch.

Most maintenance engagements go live within two weeks. The boring parts (runbook documentation, access provisioning, monitoring setup) are what make the response times actually hold.

STEP 01

Audit & SLA Selection

STEP 02

Contract & Access

STEP 03

Runbook Documentation

STEP 04

Monitoring & Baseline

STEP 05

First Patch Cycle

STEP 06

Ongoing Operations

Want to see what onboarding looks like for your app? Audit kicks off within 48 hours of contract signing.
Request an audit
Our support stack

The tools we use to keep production calm.

Production tested across active SaaS, fintech, healthcare, and eCommerce applications. Mature, supported, and well integrated.

Monitoring & observability

Pulse Telescope Sentry CloudWatch Grafana Datadog

Security

Dependabot Snyk OWASP scanning Secret rotation CSP headers

Code quality

Pest PHPUnit Larastan Laravel Pint GitHub Actions

Security

Dependabot Snyk OWASP scanning Secret rotation CSP headers

Infrastructure

Laravel Forge Laravel Vapor AWS Azure DigitalOcean Docker

Performance

Horizon Redis Octane CloudFront k6 load testing
Already using specific tools we should integrate with? We adapt to your existing toolchain. Tell us what you have.
Talk to our team
Selected work

A maintenance engagement we are running.

One detailed snapshot from the long term support work across our 1,300 plus delivered projects.

Real Estate · Gold SLA

24 month Gold tier engagement keeping a property platform at 99.97% uptime

"Acquaint took over our Laravel platform after our previous agency disappeared. Two years in we have shipped 18 feature releases, zero unplanned downtime over 14 days at a time, and we sleep through Black Friday weekend without checking Slack."

// The Challenge

A long established property listing platform with CRM, automated valuation, and a mobile responsive agent portal had been built over five years on Laravel by a previous agency. The previous team disappeared, leaving an undocumented codebase, an outdated Laravel 8 install with known CVEs, and no monitoring beyond Pingdom. The platform handled 12,000 agent users and 80,000 monthly property searches, so downtime was directly hitting revenue.

// Our Solution

Gold tier engagement starting with a two week audit and runbook documentation sprint. Laravel core upgraded from 8 to 11 within the first quarter. Pulse, Telescope, Sentry, and PagerDuty deployed for monitoring. Composer dependency tree cleaned up, 47 outdated packages updated, three abandoned packages replaced. Weekly feature work shipped through a rolling sprint, with 60 protected hours per month. Quarterly architecture reviews drove gradual modularisation of the catalog and CRM modules. 24 months in, the engagement is still active and the platform has not had an unplanned downtime over 14 days at a stretch.

99.97% Uptime over 24 months
18 Feature releases shipped
0 Critical CVE exposures
5.0★ Ongoing engagement rating
Stack: Laravel 11 · Vue.js · MySQL · REST API · Horizon · Pulse · Sentry · PagerDuty · Forge · AWS
Want to see more maintenance case studies? 50 plus full case studies across SaaS, fintech, healthcare, and eCommerce.
View portfolio

Questions teams ask before starting a web app project.

Cannot find your answer here? Speak directly to our team. No sales pitch.

  • What is a Laravel web application?

    A Laravel web application is a server rendered or hybrid web app built using the Laravel PHP framework. It can serve interactive dashboards, multi tenant SaaS products, customer portals, internal business systems, marketplace platforms, or anything that needs structured server side logic with a polished user interface. Laravel handles routing, database access, authentication, queues, real time events, and testing out of the box, so engineering teams ship faster than writing raw PHP and end up with code that is much easier to maintain over the years.

  • How long does it take to build a web application with Laravel?

    A focused MVP usually ships in 6 to 10 weeks with two engineers. A mid sized business application with several modules, third party integrations, and a polished admin lands in 3 to 5 months. Enterprise web platforms with multi tenancy, compliance work, and heavy custom logic typically run 6 to 12 months. The timeline depends on feature scope, decision speed, and how complete the specification is on day one. We share a week by week estimate after the discovery call.

  • What types of web apps can be built with Laravel?

    Almost any server backed web product. The common types we ship are multi tenant SaaS platforms, internal business systems, customer portals, marketplace and listing platforms, content management systems, fintech and payment backends, learning platforms, healthcare and telehealth tools, real time dashboards, and APIs that power mobile apps. Laravel scales from a single founder MVP all the way to enterprise grade systems running across multiple servers.

  • Is Laravel suitable for large web applications?

    Yes. Laravel is used in production by FedEx, Disney Hotstar, BBC, Razorpay, and Pfizer, all of which run very large web applications. For scale, we use queue workers with Horizon, Redis caching, read replicas, horizontal scaling on Forge or Vapor, and asynchronous job processing. We have shipped Laravel platforms serving 40,000 plus concurrent users and 80,000 plus loan applications per month on a single architecture.

  • Does Laravel work for real time web applications?

    Absolutely. Laravel ships with native real time support through Reverb (the official WebSocket server), broadcasting events through Pusher or Ably, and Livewire 3 for reactive UI without a separate SPA. Common real time features we build include live notifications, collaborative dashboards, chat, live order tracking, and presence indicators. For deeper real time work we pair Laravel with Livewire and Alpine.js. More on our Livewire development page.

  • How much does Laravel web application development cost?

    A focused Laravel web app MVP starts around $12,000 to $20,000. Most mid sized business apps land between $30,000 and $90,000. Enterprise platforms with multi tenancy, compliance, and integrations typically run $80,000 to $250,000. Dedicated Laravel developers at Acquaint Softtech start at $22 per hour or $3,200 per month full time. A full breakdown sits on our Laravel development cost page.

  • How do you scale a Laravel web application?

    Scaling Laravel is well understood. We profile bottlenecks with Telescope and Pulse, move heavy work to queues processed by Horizon, cache aggressively with Redis, introduce read replicas for the database, and horizontally scale the application layer through Forge or Vapor. For very large workloads we add CDN caching, edge functions, and asynchronous event driven flows. We have taken Laravel applications from a 12 second cold start to sub second response times in three sprints.

  • Web application vs website in Laravel, what is the difference?

    A website is mostly informational with limited interactivity. A web application has logged in users, data that persists, business logic, and workflows. Both can be built with Laravel, but a web application uses Laravel's full strength (authentication, authorisation, database modelling, queues, events, real time, testing) while a website often runs on a much lighter setup. If you log in, perform actions, and the system remembers state, you are looking at a web application.

  • Do you build greenfield web apps or also rebuild existing ones?

    Both. Roughly 60 percent of our Laravel work is greenfield, where we take a fresh idea or specification and ship the first production version. The other 40 percent is replatform work, where we modernise legacy PHP or migrate from CodeIgniter, WordPress, or older Laravel versions. For replatform projects we maintain feature parity, run shadow testing, and cut over with zero data loss. More on our migration services page.

Related services

What teams usually pair with maintenance.

Maintenance often comes with adjacent work. Most clients combine it with one or more of these.

Upgrade Services

Migration Services

Laravel Consulting

Enterprise Development

Custom Laravel Development

API Development

Laravel Development Cost

All Laravel Services

India (Head Office)

203/204, Shapath-II, Near Silver Leaf Hotel, Opp. Rajpath Club, SG Highway, Ahmedabad-380054, Gujarat

USA

7838 Camino Cielo St, Highland, CA 92346

UK

The Powerhouse, 21 Woodthorpe Road, Ashford, England, TW15 2RP

New Zealand

42 Exler Place, Avondale, Auckland 0600, New Zealand

Canada

141 Skyview Bay NE , Calgary, Alberta, T3N 2K6

Your Project. Our Expertise. Let’s Connect.

Get in touch with our team to discuss your goals and start your journey with vetted developers in 48 hours.

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