Laravel support that keeps your app awake while you sleep.
Ongoing Laravel maintenance under defined SLA tiers. Security patching, performance monitoring, on call coverage, and feature iteration delivered by senior engineers, not first line support reading from a script.
- Three published tiers (Bronze, Silver, Gold) plus enterprise on request
- Security patches inside seven days, critical zero days out of cycle
- Senior engineers on every ticket, no first line script readers
- 30 day rolling contract on Bronze and Silver, no long term lock in
The boring work that keeps production calm.
Maintenance, in plain terms.
Laravel maintenance and support is the ongoing engineering work that keeps a production application healthy, secure, and improving after launch. Security patches for Laravel core, PHP, and Composer dependencies. Performance monitoring and slow query fixes. Uptime monitoring and incident response when something breaks. Code audits to catch technical debt before it becomes a rewrite. Small feature iteration that the in house team does not have bandwidth for.
Acquaint Softtech is an Official Laravel Partner, ISO 27001 certified, and runs maintenance on production Laravel applications across SaaS, fintech, healthcare, and eCommerce since 2007. Our SLA tiers are written, our response times are tracked, and the engineer handling your ticket has at least seven years of Laravel experience.
Signals your app needs a real maintenance partner.
Most applications start without dedicated maintenance, then need it the day a security patch lands or a queue worker quietly stops processing. If three or more of these apply, it is time.
The original development team is no longer available, or moved on to other projects. Security patches are being skipped because no one has time to test them. Performance is degrading slowly month over month and nobody is sure why. The hosting bill keeps growing without traffic growing. You have no on call coverage if production breaks at 2 am. Composer dependencies have not been updated in over a year. There is no documented incident response process if something fails.
Three published tiers. Pick the one that fits.
Concrete SLAs, written contracts, transparent pricing. No hidden hour banks, no usage tricks. Bronze for steady state apps, Silver for active products, Gold for growth phase where new features ship every week.
Steady state apps
- Response SLA: 8 business hours for P1
- Patching: Monthly security cycle
- Coverage: Business hours, email only
- Code review: Quarterly health report
- Feature work: 4 hours per month
- Contract: 30 day rolling
Active products
- Response SLA: 4 business hours for P1
- Patching: Weekly security cycle
- Coverage: Waking hours in your time zone
- Code review: Monthly review
- Feature work: 24 hours per month
- Contract: 30 day rolling
Growth phase
- Response SLA: 1 hour for P1 incidents
- Patching: Within 72 hours of release
- Coverage: 24x7 on call, dedicated engineer
- Code review: Weekly + quarterly architecture review
- Feature work: 60 hours per month protected
- Contract: 90 day rolling
Everything an in production Laravel app needs.
Not just patching. The full set of work that keeps an application healthy, secure, and improving without surprises.
Security patching
Laravel core, PHP runtime, and Composer dependency patches applied within the SLA window. Zero day vulnerabilities patched out of cycle across all tiers.
Performance monitoring
Laravel Pulse for real time performance, Telescope for request tracing, Sentry for error tracking, and CloudWatch or Grafana dashboards for the operations team.
Uptime monitoring & alerts
Synthetic monitoring on critical paths, real time alerts through PagerDuty or Opsgenie, and documented escalation paths for P1, P2, and P3 incidents.
Incident response
Documented runbooks, post incident reviews within 48 hours of resolution, root cause analysis written and shared, and action items tracked through closure.
Code health reports
Larastan static analysis findings, Pest coverage trends, outdated dependency lists, and technical debt tracked over time so it does not silently compound.
Feature iteration
Protected monthly hours for small feature work, bug fixes, and enhancements. Tracked sprint by sprint with sign off before any code is shipped to production.
Infrastructure management
Forge, Vapor, AWS, Azure, GCP, or DigitalOcean managed under your IAM. Infrastructure stays in your accounts, your billing, your ownership.
Backup & disaster recovery
Automated backups with point in time recovery, monthly restore verification, and documented disaster recovery procedures tested at the cadence per tier.
Delivery accountability from leadership.
Acquaint Softtech maintenance is run as a governed delivery function, not a ticket queue. Here is who owns SLA performance and engineer assignment.
Manish Patel
Chief Information Officer (CIO)
Six steps from contract to first patch.
Most maintenance engagements go live within two weeks. The boring parts (runbook documentation, access provisioning, monitoring setup) are what make the response times actually hold.
Audit & SLA Selection
Application audit covering codebase health, dependency status, infrastructure, monitoring, and current operational gaps. SLA tier recommended honestly based on findings.
Contract & Access
SLA contract signed, NDA in place, IAM access provisioned to your repository, hosting, and monitoring tools. Senior engineer assigned and introduced.
Runbook Documentation
Existing knowledge transferred to a shared runbook covering deployment process, incident escalation, monitoring playbook, and rollback procedures.
Monitoring & Baseline
Pulse, Telescope, Sentry, and PagerDuty configured if not already. Baseline metrics captured (P95 latency, error rate, queue depth) and SLA thresholds set.
First Patch Cycle
First security patching cycle within two weeks of contract start. Existing technical debt mapped and prioritised. Quick wins shipped early to build trust.
Ongoing Operations
Monthly reports covering SLA performance, incidents, patches shipped, and upcoming work. Quarterly tier review to check if your needs have outgrown the current SLA.
The tools we use to keep production calm.
Production tested across active SaaS, fintech, healthcare, and eCommerce applications. Mature, supported, and well integrated.
Monitoring & observability
Security
Code quality
Security
Infrastructure
Performance
A maintenance engagement we are running.
One detailed snapshot from the long term support work across our 1,300 plus delivered projects.
24 month Gold tier engagement keeping a property platform at 99.97% uptime
"Acquaint took over our Laravel platform after our previous agency disappeared. Two years in we have shipped 18 feature releases, zero unplanned downtime over 14 days at a time, and we sleep through Black Friday weekend without checking Slack."
A long established property listing platform with CRM, automated valuation, and a mobile responsive agent portal had been built over five years on Laravel by a previous agency. The previous team disappeared, leaving an undocumented codebase, an outdated Laravel 8 install with known CVEs, and no monitoring beyond Pingdom. The platform handled 12,000 agent users and 80,000 monthly property searches, so downtime was directly hitting revenue.
Gold tier engagement starting with a two week audit and runbook documentation sprint. Laravel core upgraded from 8 to 11 within the first quarter. Pulse, Telescope, Sentry, and PagerDuty deployed for monitoring. Composer dependency tree cleaned up, 47 outdated packages updated, three abandoned packages replaced. Weekly feature work shipped through a rolling sprint, with 60 protected hours per month. Quarterly architecture reviews drove gradual modularisation of the catalog and CRM modules. 24 months in, the engagement is still active and the platform has not had an unplanned downtime over 14 days at a stretch.
Questions teams ask before starting a web app project.
Cannot find your answer here? Speak directly to our team. No sales pitch.
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What is a Laravel web application?
A Laravel web application is a server rendered or hybrid web app built using the Laravel PHP framework. It can serve interactive dashboards, multi tenant SaaS products, customer portals, internal business systems, marketplace platforms, or anything that needs structured server side logic with a polished user interface. Laravel handles routing, database access, authentication, queues, real time events, and testing out of the box, so engineering teams ship faster than writing raw PHP and end up with code that is much easier to maintain over the years.
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How long does it take to build a web application with Laravel?
A focused MVP usually ships in 6 to 10 weeks with two engineers. A mid sized business application with several modules, third party integrations, and a polished admin lands in 3 to 5 months. Enterprise web platforms with multi tenancy, compliance work, and heavy custom logic typically run 6 to 12 months. The timeline depends on feature scope, decision speed, and how complete the specification is on day one. We share a week by week estimate after the discovery call.
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What types of web apps can be built with Laravel?
Almost any server backed web product. The common types we ship are multi tenant SaaS platforms, internal business systems, customer portals, marketplace and listing platforms, content management systems, fintech and payment backends, learning platforms, healthcare and telehealth tools, real time dashboards, and APIs that power mobile apps. Laravel scales from a single founder MVP all the way to enterprise grade systems running across multiple servers.
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Is Laravel suitable for large web applications?
Yes. Laravel is used in production by FedEx, Disney Hotstar, BBC, Razorpay, and Pfizer, all of which run very large web applications. For scale, we use queue workers with Horizon, Redis caching, read replicas, horizontal scaling on Forge or Vapor, and asynchronous job processing. We have shipped Laravel platforms serving 40,000 plus concurrent users and 80,000 plus loan applications per month on a single architecture.
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Does Laravel work for real time web applications?
Absolutely. Laravel ships with native real time support through Reverb (the official WebSocket server), broadcasting events through Pusher or Ably, and Livewire 3 for reactive UI without a separate SPA. Common real time features we build include live notifications, collaborative dashboards, chat, live order tracking, and presence indicators. For deeper real time work we pair Laravel with Livewire and Alpine.js. More on our Livewire development page.
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How much does Laravel web application development cost?
A focused Laravel web app MVP starts around $12,000 to $20,000. Most mid sized business apps land between $30,000 and $90,000. Enterprise platforms with multi tenancy, compliance, and integrations typically run $80,000 to $250,000. Dedicated Laravel developers at Acquaint Softtech start at $22 per hour or $3,200 per month full time. A full breakdown sits on our Laravel development cost page.
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How do you scale a Laravel web application?
Scaling Laravel is well understood. We profile bottlenecks with Telescope and Pulse, move heavy work to queues processed by Horizon, cache aggressively with Redis, introduce read replicas for the database, and horizontally scale the application layer through Forge or Vapor. For very large workloads we add CDN caching, edge functions, and asynchronous event driven flows. We have taken Laravel applications from a 12 second cold start to sub second response times in three sprints.
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Web application vs website in Laravel, what is the difference?
A website is mostly informational with limited interactivity. A web application has logged in users, data that persists, business logic, and workflows. Both can be built with Laravel, but a web application uses Laravel's full strength (authentication, authorisation, database modelling, queues, events, real time, testing) while a website often runs on a much lighter setup. If you log in, perform actions, and the system remembers state, you are looking at a web application.
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Do you build greenfield web apps or also rebuild existing ones?
Both. Roughly 60 percent of our Laravel work is greenfield, where we take a fresh idea or specification and ship the first production version. The other 40 percent is replatform work, where we modernise legacy PHP or migrate from CodeIgniter, WordPress, or older Laravel versions. For replatform projects we maintain feature parity, run shadow testing, and cut over with zero data loss. More on our migration services page.
What teams usually pair with maintenance.
Maintenance often comes with adjacent work. Most clients combine it with one or more of these.
Upgrade Services
Major Laravel version upgrades with regression testing and zero downtime cutover.
Migration Services
WordPress, CodeIgniter, or legacy PHP into modern Laravel before maintenance starts.
Laravel Consulting
Architecture review, code audit, performance audit, and virtual CTO services.
Enterprise Development
Compliance grade Laravel with SOC 2, ISO 27001, and audit support included.
Custom Laravel Development
Feature work that goes beyond protected maintenance hours.
API Development
REST and GraphQL APIs with documented SLAs and load testing.
Laravel Development Cost
Pricing breakdown by project type, region, and engagement model.
All Laravel Services
Browse our full Laravel development service catalog.
India (Head Office)
203/204, Shapath-II, Near Silver Leaf Hotel, Opp. Rajpath Club, SG Highway, Ahmedabad-380054, Gujarat
USA
7838 Camino Cielo St, Highland, CA 92346
UK
The Powerhouse, 21 Woodthorpe Road, Ashford, England, TW15 2RP
New Zealand
42 Exler Place, Avondale, Auckland 0600, New Zealand
Canada
141 Skyview Bay NE , Calgary, Alberta, T3N 2K6
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